When you purchase an Indigo Rose product* you also get a FREE 1 year Support and Maintenance Plan which includes the following benefits:

• Minor Version Updates
• Major Version Upgrades
• Web/Email Technical Support

To download the latest update/upgrade or submit a technical support ticket, please login to the customer portal. From the 'My Products' page, you can submit a priority support ticket for any product which has a current Support and Maintenance Plan by clicking on the 'Submit a support ticket...' link:

We answer all technical support tickets in the order they are received, during normal business hours (Monday through Friday, 9AM to 5PM Central Time).

24/7 Self Help Resources

If you do not have a current support plan, or you are evaluating a trial version of one of our products, the following self-help resources are available:

• Web Discussion Forums
• Knowledge Base (AutoPlay Media Studio, MSI Factory, Setup Factory, TrueUpdate, Visual Patch)
• User's Guides (AutoPlay Media Studio, MSI Factory, Setup Factory, TrueUpdate, Visual Patch)
• Training Videos (AutoPlay Media Studio, MSI Factory, Setup Factory)

About the Support & Maintenance Plan

When you purchase a new product license* it includes access to any updates and/or major new versions that we may release for that product for one full year. After your Support and Maintenance Plan ends, you can renew it and keep your access to these updates (and web/email technical support) or simply continue to use any previously released version of the product.

Renewing Your Support and Maintenance Plan

Simply login to your customer account and you'll see your renewal date and pricing. In general, you can expect a 60% discount off of the retail price if you renew within 30 days of expiration. Otherwise, an expired plan can be renewed for about a 30% discount. You do not have to renew your maintenance plan in order to keep using a previously released version of the product.

Are You Using a Trial Version?

Do you have a few questions while evaluating one of our products? Please use our contact form to submit your pre-sales and general usage questions to our sales department. Our 24/7 Self Help Resources are also available to you, including our discussion forums. Access to our technical support team is reserved for customers with a current Support and Maintenance Plan. To purchase a software license (which includes a FREE 1 year Support and Maintenance Plan*) visit our online store. All purchases come with a 30 day money-back guarantee.

* Includes AutoPlay Media Studio 7.0, DeltaMAX! 1.0, MSI Factory 2.0, Setup Factory 8.0, TrueUpdate 3.0, Visual Patch 3.0, Visual Patch Express 1.0 and higher versions. All other products and earlier versions include three months of major version upgrade protection, free minor version updates and email technical support until a newer version has been available for six months.